Refund and Returns Policy
Overview
- Cancellations made 0-3 days before check-in will receive a 0% refund, and no date swap will be possible.
- Cancellations made 3-15 days before check-in will receive a 50% refund of the total booking value.
- Date swaps are allowed only once and can be requested 3-15 days before the check-in date.
- The guest is responsible for any bank or transaction fees during cancellations.
- Refunds are subject to the refund policy and will not be processed until the necessary verification is completed.
- For early check-out, the full booking amount will still be charged.
- Refunds will be processed after the cancellation request is verified and confirmed.
- Refunds will take 7 working days to come through.
- Date swaps, if applicable, will not be refunded but may be adjusted for future bookings.
- Any booking changes or cancellations made outside the mentioned timelines are not eligible for refunds.
- HighAltitude Escapades reserves the right to modify these policies as needed.
Need help?
Contact us at info@haescapes.com for questions related to refunds and returns.